tell you what information we collect about you and about your use of HTQ and its services. It will explain
the choices you have about how your personal information is used and how we protect that information. We
Information Collected About You
Some of our Services (such as certain quizzes or calculators) do not retain your personal information, while
with or provide any personal information to HTQ, we collect information about your use of the HTQ Sites and
the Services. We may also acquire information about our users from external sources.
When you use the Services, we collect information as follows:
- Interactive Services
Some of our Services, such as HTQ Symptom Checker, are interactive and may request that you submit health-related information, along with other information such as your age and gender. You are not required to browse HTQ Sites to use HTQ Symptom Checker and we do not associate information that you submit to the Symptom Checker with registration information (if any) that you have previously provided.
- Email Newsletters
- Market Research
- HTQ Public Forums
HTQ features several public forums where users with similar interests including with respect to certain medical conditions can share information and support one another or where users can post questions for experts to answer. Our public forums are open to the public and should not be considered private.
Any information (including personal information) you share in any online forum is by design open to the public and is not private. You should think carefully before posting any personal information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, the information you post may also show up in third-party search engines.
If you mistakenly post personal information in our public forum areas and would like it removed, you can send us an email to request that we remove it by using the Contact Us E-mail at the bottom of every page of the HTQ Sites. In some cases, we may not be able to remove your personal information.
- Emails You Send to HTQ
- Services and Device Information
When you access and use the Services, HTQ automatically collects and stores in its server logs information from your browser or mobile device such as your IP address or unique device identifier, browser information (including referring URL), your preferences and settings, cookies and information about the content you have viewed and actions taken (e.g., search queries, ad engagement, clicks and the associated dates and times).
- Cookies and Other Tracking Technologies
We also work with third party ad networks to display advertising on our HTQ Sites and on third party websites. Our ad network vendors use technologies to collect information about your activities on the HTQ Sites to provide you cookie-based targeted advertising on our HTQ Sites and on third party websites based upon your browsing activity and your interests.
How Information Collected About You Is Used
Information about your use of the Services may be used for the following purposes:
- to provide, improve and create new Services,
- to respond to your inquiries and to send you administrative communications about the HTQ Sites and Services,
- to obtain your feedback about the HTQ Sites and Services,
- to send you secure electronic messages and personalized emails pertaining to your interests as inferred from your use of the Services, including news, announcements, reminders and opportunities from HTQ,
- to statistically analyze trends and user behavior and activity including how frequently areas of the HTQ Sites are visited, how the Services are being used and how many emails are received and opened,
- to provide you and people with similar demographic characteristics and interests with more relevant content including advertising on and off the HTQ Sites,
- to offer lead generation services,
- to detect and defend against fraud and other threats to the Services and our users,
- to identify issues with the Services,
- to conduct research and measurement activities, including those described below, and
In addition, HTQ may use personal information about you for other purposes that are disclosed to you at the
time we collect the information and/or with your consent.
HTQ will not sell your personal information to third parties for their use without your consent.
Sharing Your Information
- HTQ Subsidiaries and Corporate Affiliates
- Companies and Contractors that Work with HTQ
HTQ works with third party companies and contractors that help us provide the Services and to otherwise assist in the operation of the HTQ Sites, including those that provide services relating to technology, data analysis, research, email management and deployment, sweepstakes and contest administration, advertising and marketing and/or content. HTQ contractors sometimes have limited access to your information in the course of providing products or services to HTQ. We contractually require that our contractors not use or disclose your information for any purpose other than providing the limited service or function for HTQ.
- Third Party Advertisers and Third Party Websites
We may share information that we have about you, such as a cookie ID or IP address, with third party advertising service providers who may use this information, on our behalf, to help HTQ deliver advertising on the HTQ Sites as well as on third party websites.
We may also include social widgets on the HTQ Sites which enable you to interact with the associated social media services, e.g., to share an article. These widgets may collect browsing data which may be received by the third party that provided the widget, and are controlled by these third parties. You may be able to manage your privacy preferences directly with the applicable social network platform.
- Compliance with Law, Regulation, and Law Enforcement Requests
To cooperate with government and law enforcement officials and private parties to enforce and comply with law, we may release personal information to third parties: (1) to comply with legal requirements such as a law, regulation, search warrant, subpoena or court order; (2) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or (3) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In addition, we may disclose personal information as described below.
How Your Information is Secured and Retained
We take reasonable security measures to protect the security of your personal information. Despite HTQ's
efforts to protect your personal information, there is always some risk that an unauthorized third party may
find a way around our security systems or that transmissions of your information over the Internet may be
The security of your personal information is important to us. When you enter personal information (including personal health information in various Services), we encrypt the transmission of that information or use SSL connections (Secure Socket Layer) technology.
We will retain your personal information as long as your account is active or as needed to provide you Services. At any time you can remove your personal information or instruct us to remove it, but you should be aware that it is not technologically possible to remove each and every record of the information you have provided to HTQ from our servers. See “Your Choices and Rights” below for more information on how you can update or remove your personal information. We will also retain your personal information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.
Your Choices and Rights
- Updating/Removing Your Personal Information
If you desire to delete any of your personal information you have provided to us from our systems please contact us through the Contact Us Email provided at the bottom of every page of the HTQ Sites. Upon your request, we will delete your personal information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to the HTQ Sites from our servers.
All promotional emails that HTQ sends with opportunities from HTQ or with offers or informational materials from HTQ on behalf of our sponsors will contain an opportunity to unsubscribe from getting additional emails of that type in the future from HTQ unless you re-subscribe.
FOR RESIDENTS OF CALIFORNIA ONLY. Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of your personal information with third parties. If you reside in California and have provided your personal information to us, you may request information about our disclosures of certain categories of personal information to third parties for direct marketing purposes in the preceding calendar year. You can submit such request by sending an email by using the Contact Us Email at the bottom of every page of the HTQ Sites.
We are committed to protecting the privacy of children. The HTQ Sites are not designed or intended to attract children under the age of 13. The HTQ Sites do not collect personal information from any person we actually know is under the age of 13. The parent or guardian is solely responsible for providing supervision of the minor's use of HTQ Sites. The parent or guardian assumes full responsibility for ensuring that the personal information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through HTQ Sites for the minor.
Note to Users Outside of the United States
Additional Information for HTQ’s Visitors from the European Economic Area (“EEA”)
When you use the Services, we collect, store, use and otherwise process your personal information as
where: (i) necessary for our legitimate interests in providing and improving the Services including offering
you content and advertising that may be of interest to you; (ii) necessary for our legitimate interest in
keeping the Services, Sites and Apps safe and secure; (iii) necessary for the legitimate interests of our
service providers and partners; (iv) necessary to perform our contractual obligations in the HTQ Terms of
Use; (v) you have consented to the processing, which you can revoke at any time (however a revocation does
not affect the lawfulness of processing of your personal data that occurred prior to the date of
revocation); (vi) you have expressly made the information public, e.g., in a HTQ message board or other
public forums; (vii) necessary to comply with a legal obligation such as a law, regulation, search warrant,
subpoena or court order or to exercise or defend legal claims; and (viii) necessary to protect your vital
interests, or those of others.
If you are a HTQ user in the EEA, you can: (i) access personal information we have about you (we will try to provide information within 30 days of your request); (ii) have your personal information corrected or deleted (in most cases you can correct personal information you have submitted to us by going back to the specific Service, logging-in and making the desired change); (iii) in certain circumstances, you can object to our processing of your personal information and we will discontinue such processing unless we have compelling legitimate grounds to continue; (iv) withdraw consent previously provided (however a withdrawal does not affect the lawfulness of processing of your personal data that occurred prior to the date of withdrawal); or (v) if you believe that we have not complied with applicable data protection laws, you may lodge a complaint with your local supervisory authority. If you wish to inquire as to whether we maintain any of your personal information and if so, whether you wish to exercise any of those rights that are available to you with respect to such personal information, you may contact us as described in the Contacting HTQ About Your Personal Information. We will respond to your request within a reasonable timeframe.
Contacting HTQ About Your Personal Information or Privacy
Last updated on November 13, 2018